Branding Management for Multiple Tenants

You can manage branding for each tenant individually by setting their branding within their specific tenant settings. This allows for each tenant to maintain a unique identity, while still aligning with the overarching brand strategy. Our platform, Triofox and CentreStack, simplifies this process, enabling you to highlight each tenant's unique identity effortlessly.

Branding at the cluster level applies to the default tenant. If you have multiple tenants, this action will not reset the branding of other tenants. However, branding at the cluster level after setting individual tenant branding will apply to all tenants. You can still change each tenant's branding individually afterwards, ensuring flexibility in managing your brand's presence across different entities.

If you only have one tenant, branding at the cluster level will apply to that tenant. It's essentially the same as branding the tenant directly, as there are no other tenants to consider. This ensures a unified branding approach across your portfolio, even if it currently consists of a single tenant.

You can reference a previous support ticket in a new inquiry by including the ticket ID number in your correspondence. The ticket ID number is usually found in the subject line or body of the email updates from the support team, ensuring a seamless follow-up process.

When contacting the help desk, explicitly request that they show you how to resolve the issue, not just fix it for you. If necessary, escalate the request by copying a senior team member on the email and stating your need for guidance on how to perform the task, ensuring you gain the knowledge to address similar issues in the future.