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Error Solution
Failed to map drive: Check if WebClient Service is running and try again.

WebClient service is a standard Windows service. It is required to mount a network drive.


The error means the WebClient service is not running. You can check WebClient status in Control Panel. Go to 'Control Panel', 'Performance and Maintenance' (XP) or 'System and Maintenance' (Vista), 'Administrative Tools'. Open Services here.


In the Windows services list, look for 'WebClient'. Make sure its status is 'Started'. If not, please try to shut down the WebClient service and restart it. Once WebClient service is up, wait for couple of minutes. Then start Gladinet.


Please notice that in Windows Server 2008, 'WebClient' service is not installed by default. Please install 'Desktop Experience', which includes the service.

Failed to map drive:5 You are running Proxy in your environment. Or maybe you have VPN software installed. Please configure proxy in Gladinet Settings..
Failed to map drive:31 If you have proxy, please setup proxy in Gladinet. If you don't have proxy, please see the note below.
Failed to map drive:67

Please verify your Windows WebClient service is running. In Windows Server 2008, WebClient is not installed by default. Please install Desktop Experience, which contains WebClient service.


Please make sure your firewall doesn't block access to 127.0.0.1:80.


If you still hit the error when WebClient is running, see the note below.

Failed to map drive:1203

Your WebClient service is not running. The service is required by Gladient to map the drive. Please start your WebClient service. You can launch 'services.msc' from the Run option on the Start Menu.


Please notice that in Windows Server 2008, 'WebClient' service is not installed by default. Please install 'Desktop Experience', which includes the service.

Failed to map drive:2102 You may hit the problem when WebClient service just starts. Reboot the machine should fix the problem.
Note: We are sorry about the failed to map drive error. The network configuration in each PC is different. We are trying our best to make Gladinet compatible in all systems.
If you hit the above error, or any other fail to map error, please send us the Windows TcpView output.
  • Download Windows TcpView from http://technet.microsoft.com/en-us/sysinternals/bb897437.aspx
  • Start Gladinet.
  • Start TcpView. Press Ctrl+R to disable address resolving. Click 'Process' to sort by process name, so that all 'GladinetClient.exe' processes are grouped together.
  • Send the TcpView screenshot to us at support@gladinet.com, together with your OS information.. We'll be happy to help you solve the problem.
 
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